2 Billy’s Cookies FAQs

FAQs

  • Who are the 2 Billy's?

    Alison and David- the founders of the company and cookie creators.

  • Are your Cookies suitable for Vegetarians and Vegans?

    Our cookies are suitable for vegetarians but not vegans at present- we are developing new recipes to address this during 2023.

  • What kind of Chocolate is in your Cookies?

    We use high quality Belgian chocolate in our Dark, Milk and White chocolate cookies as well

    as our Double Choc Delight and Cranberry and White Chocolate.

  • How long do 2 Billy's Cookies last?

    If kept in an airtight container for a maximum of 5 days. You can also warm your cookies in a microwave for 10-15 seconds (800w) to reinvigorate them.

  • Are your Cookies suitable for people with allergies?

    All of our cookies contain some allergens- full details are on the allergens section of the

    website and due to the fact that our cookies are prepared in a kitchen where allergens may

    be present, our cookies are NOT suitable for people with a food allergy.

  • What do you use to make a 2 Billy's Cookie?

    We use the best quality ingredients we can source including Belgian Chocolate, Organic

    Cocoa Powder, Lion Brand Free Range Eggs, Fairtrade Cane Sugar, Fresh Lemons and British

    Butter.

  • Where is the nutritional information about your Cookies?

    This is available on our website.

  • Can I order your Cookies for delivery?

    Yes, we deliver to most postcodes in mainland, England, Scotland and Wales - you can place

    your order in our online shop.


    Our cookies are dispatched on a Wednesday or Thursday- so expect delivery by Friday or Saturday ( If you have a special request, please e-mail us and we will see what we can do to help you)

  • Can I change my order once placed?

    Once placed we are unable to make changes to the order.

  • What is the delivery time and cost?

    Typically delivery takes 1-2 days, this may vary at particularly busy times, the cost of delivery

    is calculated at check- out.

  • Can I freeze my 2 Billy's Cookies?

    Yes, you can, its best if they are individually wrapped in cling film and stored in the freezer

    for no more than three months.

  • Can I heat my 2 Billy's Cookies?

    Yes, warm cookies are delicious. We suggest warming them for 10-15 seconds in an 800 w

    microwave or 3 minutes in a preheated fan oven at 180 degrees and allow to cool before

    enjoying.

  • My order has arrived damaged - what can I do?

    Every cookie box that leaves us is thoroughly checked and meets our high standards. Once it leaves our premises for delivery it is out of our hands. Sometimes damage occurs during transit or due to extreme weather conditions- in both cases we are not responsible for these issues. However, please contact us if this occurs and we will always try to resolve the issue as best we can.

If you have any further questions, please contact us today.

Contact Us
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